1. Shipping & Delivery Policy
Shipping Options
Standard Shipping
- Minimum delivery time: 7 business days from order confirmation.
Priority Shipping
- Estimated delivery time: 3–4 business days from order confirmation.
- Priority shipping is subject to serviceability.
- Additional charges may apply and will be shown at checkout.
Order Processing
- Orders are processed within 2–4 business days after successful payment.
- Tracking details will be shared via email or SMS once shipped.
Delivery Coverage
- We currently ship across India.
- Remote or non-serviceable locations may experience delays.
Delays
- Delivery timelines are estimated, not guaranteed.
- Meteor India is not responsible for delays caused by courier partners, weather, strikes, festivals, or government restrictions.
Incorrect Address / Failed Delivery
- Customers are responsible for providing accurate delivery details.
- Orders returned due to incorrect or incomplete address may not be eligible for refund or reshipment.
2. Return Policy
- Returns are accepted within 5 days of delivery.
- Products must be unused, unwashed, and in original condition with tags and packaging intact.
- Return requests made after 5 days will not be accepted.
3. Refund Policy
- Refunds are provided only in case of damaged or defective products.
- Customers must report damage within 24 hours of delivery.
- Clear images or videos are mandatory for verification.
- Approved refunds will be processed to the original payment method within 7–10 business days.
No Refunds For:
- Size issues
- Color preference
- Change of mind
- Incorrect size ordered by the customer
4. Replacement Policy
- Replacements are available only for size-related issues, subject to stock availability.
- Requests must be raised within 5 days of delivery.
- The product must be returned in original condition with all tags and packaging.
- If the requested size is unavailable, no refund will be issued.
5. Non-Returnable Items
- Used, washed, altered, or damaged items (except damage at delivery).
- Items without original tags or packaging.
- Products returned after the allowed return window.
6. Cash on Delivery (COD) Policy
- COD availability depends on location and order value.
- Meteor India reserves the right to accept or decline COD orders.
- COD orders may require order confirmation via call or message.
- Failed or refused COD deliveries may result in COD being disabled for future orders.
7. Terms & Conditions
- All product images are for reference only; slight color variations may occur.
- Meteor India reserves the right to modify prices, policies, and product availability without prior notice.
- Any misuse, fraudulent activity, or policy abuse may result in order cancellation.
8. Privacy Policy (Basic)
- Customer information is collected only for order processing and communication.
- We do not sell, rent, or share personal data with third parties except delivery partners.
- All payment transactions are processed securely through trusted gateways.
9. Contact Us
For any queries related to shipping, returns, refunds, or orders, contact us at:
📧 customer.care@meteorindia.com